Privacy policy

Privacy Policy

Effective Date: July 1, 2026

Welcome to Raahposh. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

About Raahposh

Raahposh is a Pakistani footwear brand specializing in premium women's footwear. All of our products are manufactured through our own master manufacturing process, ensuring superior craftsmanship, quality control, and attention to detail.

Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Full Name

  • Phone Number

  • Email Address

  • Shipping Address

  • Billing Address

  • City and Postal Code

Order Information

  • Purchased products

  • Order history

  • Payment method

  • Delivery preferences

Technical Information

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and analytics data

How We Use Your Information

Your information is collected to:

  • Process and fulfill your orders

  • Deliver products safely and efficiently

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products and services

  • Enhance website performance and user experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Inform you about new collections, promotions, and exclusive offers (only if you choose to receive marketing communications)

Payment Security

We do not store your debit card, credit card, or banking information on our servers.

Payments are processed through secure payment providers using industry-standard encryption technologies to protect your financial information.

Cash on Delivery (COD)

For Cash on Delivery orders, we only collect the information necessary to process, verify, and deliver your order successfully.

Cookies

Our website uses cookies to:

  • Remember your shopping preferences

  • Improve website functionality

  • Analyze website traffic

  • Personalize your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted third parties when necessary, including:

  • Courier and logistics companies

  • Payment processing partners

  • Website hosting providers

  • Marketing and analytics platforms

  • Government authorities when legally required

These partners are only permitted to use your information for providing their respective services.

Data Protection

We implement appropriate security measures to protect your information against:

  • Unauthorized access

  • Data loss

  • Misuse

  • Alteration

  • Disclosure

Although we strive to use commercially acceptable methods to protect your data, no online transmission or storage method can be guaranteed to be 100% secure.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you:

  • New product launches

  • Exclusive discounts

  • Seasonal sales

  • Special offers

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting our customer support.

Third-Party Services

Our website may use trusted third-party services such as:

  • Shopify

  • Payment gateways

  • Courier services

  • Google Analytics

  • Meta (Facebook & Instagram)

These services have their own privacy policies governing how they collect and process your information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your personal information (where legally permitted)

  • Withdraw marketing consent

  • Request details of the information we hold about you

To exercise these rights, please contact us using the details below.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Meet legal and accounting requirements

  • Resolve disputes

  • Prevent fraud

Changes to This Privacy Policy

Raahposh may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

We encourage customers to review this page periodically.